- Safety and maintenance of the bikes – how well are the bikes built and do they receive routine maintenance? How easy is it to report issues and how quickly are they addressed?
- Parking – how well are companies educating users about good/bad parking behavior? How quickly do companies relocate bicycles that have been problematically parked? Are companies helping advocate for better bike parking options to improve conditions for all bicyclists, particularly in areas downtown where bike parking demand exceeds supply?
- Troubleshooting – How easy is it for non-bikeshare users to report problems? How quickly are reports of an issue rectified? Do companies have procedures in place to proactively address issues without the need to have someone report them? Are they making the complaints/response times available to the public?
- Data-sharing – the data generated by bike share users is important for transportation planning and decision-making. Companies should make this data available to the public.
- Equity – WABA is invested in ensuring the benefits of dockless bikeshare accrue to all, whether that is by committing to a minimum level of coverage in lower-density, lower income neighborhoods, or creating a requirement that companies participate in an en-lieu fee system so that the government can provide bike share services in underserved areas.
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